Privacy Policy

Introduction

omeganexa Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at omeganexa.top or use our beauty salon analytics platform services.

As the data controller, omeganexa Ltd (Registration Number: C26248) is responsible for your personal data. We are based in Malta and operate under European Union data protection regulations, including the General Data Protection Regulation (GDPR).

Data We Collect

We collect various types of information to provide and improve our analytics services. The data we collect includes:

Information You Provide Directly

• Contact details when you fill out forms or contact us (name, email address, phone number)
• Business information about your salon (salon name, location, services offered)
• Account information when you register for our platform
• Communication content when you correspond with us
• Survey responses and feedback you provide

Information Collected Automatically

• Website usage data (pages visited, time spent, click patterns)
• Technical information (IP address, browser type, device information)
• Analytics data from your salon's booking systems (with your consent)
• Cookie data and tracking information (subject to your cookie preferences)

How We Use Your Information

We use your personal data for specific purposes based on legitimate legal grounds. How we use your information depends on the services you use and your preferences:

Service Provision

• Providing analytics platform access and functionality
• Processing and analysing your salon's booking data
• Generating reports and insights for your business
• Delivering customer support and technical assistance

Communication

• Responding to your enquiries and support requests
• Sending platform updates and service notifications
• Providing marketing communications (with your consent)
• Conducting surveys and collecting feedback

Business Operations

• Improving our platform and developing new features
• Conducting research and analysis for service enhancement
• Ensuring platform security and preventing fraud
• Complying with legal obligations and regulatory requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses various types of cookies:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand website usage patterns
• Functional cookies: Remember your preferences and settings
• Marketing cookies: Enable personalised advertising and remarketing

For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in delivering our services. These providers are contractually bound to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, with appropriate safeguards in place.

International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the European Commission.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month of receipt.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods include:

• Account data: Retained whilst your account is active and for up to 7 years after closure for legal compliance
• Analytics data: Retained for the duration of your service agreement and up to 3 years thereafter
• Marketing communications: Retained until you unsubscribe or withdraw consent
• Website usage data: Typically retained for up to 2 years for analytics purposes

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Access controls and authentication systems
• Regular security assessments and updates
• Staff training on data protection practices
• Incident response procedures

Whilst we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Malta Data Protection Commissioner or your local supervisory authority if you believe we have not handled your personal data in accordance with applicable data protection laws.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Malta and the European Union. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the Maltese courts.